ix, 487 p. : 24 cm

Includes bibliographical references and index

Introduction : organizational trust : progress and promise in theory and research / Roderick M. Kramer -- Pt. I. Foundations for organizational trust theory -- 1. The street-level epistemology of trust / Russell Hardin -- 2. Calculativeness, trust, and economic organization / Oliver E. Williamson -- 3. An integrative model of organizational trust / Roger C. Mayer, James H. Davis and F. David Schoorman -- Pt. II. Trust development and maintenance -- 4. Initial trust formation in new organizational relationships / D. Harrison Mcknight, Larry L. Cummings and Norman L. Chervany -- 5. Managers as initiators of trust : an exchange relationship framework for understanding managerial trustworthy behavior / Ellen M. Whitener, Susan E. Brodt, M. Audrey Korsgaard and Jon M. Werner -- 6. The emergence of exchange structures : an experimental study of uncertainty, commitment, and trust / Peter Kollock -- Pt. III. Bases and benefits of organizational trust -- 7. The role of trustworthiness in reducing transaction costs and improving performance : empirical evidence from the United States, Japan, and Korea / Jeffrey H. Dyer and Wujin Chu -- 8. Kinds of third-party effects on trust / Ronald S. Burt and Marc Knez -- 9. Does trust improve business performance? / Mari Sako -- Pt. IV. Fragility of organizational trust -- 10. Explaining the limited effectiveness of legalistic "remedies" for trust/distrust / Sim B. Sitkin and Nancy L. Roth -- 11. Trust and breach of the psychological contract / Sandra L. Robinson -- 12. Paranoia and self-consciousness / Allan Fenigstein and Peter A. Vanable -- Pt. V. Organizational trust in contemporary contexts -- 13. Secrecy, trust, and dangerous leisure : generating group cohesion in voluntary organizations / Gary Alan Fine and Lori Holyfield -- 14. Swift trust and temporary groups / Debra Meyerson, Karl E. Weick and Roderick M. Kramer -- 15. Trust, power, and control in trans-organizational relations / Reinhard Bachman

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